Frequently asked questions
Refund of your cancelled flight
I did not receive my ticket
How can I change my ticket?
When will I receive my ticket?
Service packages
How do I cancel my booking?
Information regarding COVID-19 (Coronavirus)
Cancellation by the airline
How much hand luggage can I take?
Can I change the flight date or route?
How much is the cancellation fee?
Corona measures before flying
How much check-in baggage can I take?
Enhanced Refundable Terms and Basic Refundable T …
There is no barcode on my e-ticket
What do you do with an e-ticket?
What information can I find on my e-ticket?
What is an e-ticket?
How does online check-in work?
Do you have a suggestion or complaint?
Will my baggage go straight to the destination?
I accidentally booked the wrong ticket
How much does it cost to change my ticket?
Is there a cancellation fee when I cancel my tic …
If your flight is delayed or cancelled
Current travel information
- Corona measures before flying March 25, 2021 Latest update: April 27, 2021