Frequently asked questions

Refund of your cancelled flight I did not receive my ticket How can I change my ticket? When will I receive my ticket? Service packages How do I cancel my booking? Information regarding COVID-19 (Coronavirus) Cancellation by the airline How much hand luggage can I take? Can I change the flight date or route? How much is the cancellation fee? Corona measures before flying How much check-in baggage can I take? Enhanced Refundable Terms and Basic Refundable T … There is no barcode on my e-ticket What do you do with an e-ticket? What information can I find on my e-ticket? What is an e-ticket? How does online check-in work? Do you have a suggestion or complaint? Will my baggage go straight to the destination? I accidentally booked the wrong ticket How much does it cost to change my ticket? Is there a cancellation fee when I cancel my tic … If your flight is delayed or cancelled