Frequently asked questions

Refund of your cancelled flight I did not receive my ticket How can I change my ticket? When will I receive my ticket? Service packages Cancellation by the airline How much hand luggage can I take? How do I cancel my booking? Information regarding COVID-19 (Coronavirus) Can I change the flight date or route? How much check-in baggage can I take? How much is the cancellation fee? Corona measures before flying What do you do with an e-ticket? There is no barcode on my e-ticket How does online check-in work? Do you have a suggestion or complaint? What information can I find on my e-ticket? My booking was unsuccessful. Now what? I accidentally booked the wrong ticket How much does it cost to change my ticket? Is there a cancellation fee when I cancel my tic … If your flight is delayed or cancelled Adding baggage while booking your flight ticket Refund guarantee